Privacy Policy | JMD 13 Hotel Gurugram

Secure and Confidential Check-In at JMD 13 Hotel

Discreet Check-In Desk

Your identity details and reservation logs are handled confidentially with zero public exposure.

Total Room Privacy

Strict privacy standards. Staff will never enter your room without your explicit consent or request.

Common Area CCTV Safety

Surveillance cameras protect entrances and corridors only, with zero cameras in private guest rooms.

1. Commitment to Guest Privacy

At JMD 13 Hotel (Gurugram, Haryana), we respect your personal privacy. Whether you stay with us for business, leisure, or a couple retreat, we ensure that your personal information and stay records remain confidential, secure, and handled in full accordance with applicable Indian hospitality standards and data protection regulations.

2. Information We Collect

To complete your reservation and comply with legal hotel registration requirements, we may collect:

Contact Information: Full name, telephone/mobile number, WhatsApp contact, and optional email address.
Government Identification: A copy or record of valid government photo identification (Aadhaar Card, Voter ID, Driving License, or Passport) as mandated by local authorities.
Booking Details: Dates of arrival and departure, room preferences, and special stay requests.
Payment Records: Transaction identifiers and payment receipts (we do not store raw credit/debit card numbers or CVVs).

3. Purpose of Data Usage

The information collected is used strictly for:

Facilitating check-in, check-out, and room assignment.
Communicating reservation confirmations, arrival directions, and customer support via Phone or WhatsApp.
Complying with statutory guest register maintenance under local municipal and police hospitality guidelines.
Ensuring safety and security within the hotel premises.

4. Couple Privacy & Non-Disclosure

We pride ourselves on offering a 100% judgment-free and safe stay for all adult guests (18+), including couples. We do not disclose guest lists, check-in history, or room occupancy details to unauthorized third parties under any circumstances, except where explicitly required by authorized legal processes.

5. CCTV Surveillance & Safety

For the protection of our guests, staff, and property:

CCTV cameras are installed strictly in public and shared areas, such as the entrance lobby, reception desk, corridors, stairwells, and parking zones.
No cameras are installed in any guest rooms, bathrooms, or private guest spaces.
Recorded security footage is stored securely and overwritten automatically on a recurring schedule.

6. Third-Party Sharing

We do not sell, rent, trade, or share your personal details with external marketing agencies. Information is shared only with verified internal front desk personnel directly managing your reservation.

7. Contact & Grievance Redressal

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our management team:

JMD 13 Hotel – Reception & Management
1234, Sanjay Colony, New Railway Road, Opposite Sheetla Hospital,
Gurugram, Haryana, India
Direct Telephone: +91 8899014379
Official Email: info@jmdhotel.org